1. damage due to force majeure
We are not responsible for damages caused by natural disasters such as floods, tsunamis, earthquakes, and lightning strikes, war, terrorism, and other force majeure events that prevent or delay the provision of our services.
We are also not responsible for the failure of delivery of goods entrusted to us by our customers due to any of the above-mentioned reasons.
In the event that damage is caused to an item received from a customer due to the intentional or negligent act of our company or our designated carrier, our company will compensate the customer for the damage that would normally be recognized.
2. condition of the item after repair or tuning is completed
Although we take the utmost care in repair and tuning work and inspect all repaired items before they leave our factory, this does not guarantee that the repaired items In the event of a malfunction in the operation of an item, if we determine that the cause of the malfunction is clearly attributable to the repair work, tuning work, or replaced parts that we have installed, we will repair or re-tune the item. However, we are not responsible for any defects not directly related to the repair or tuning (especially defects due to aging).
3. Replacement parts, etc.
Please note that we may use replacement parts other than genuine manufacturer's parts (such as equivalent to genuine parts or equivalent products) depending on the manufacturer, model number, and production period of the product. However, as a general rule, we will use genuine manufacturer's parts for items manufactured by Toyo Piano, including Apollo Piano.
4. About the contract of tuning
Our tuners have jurisdiction over Hamamatsu City and Iwata City in Shizuoka Prefecture (excluding some mountainous areas), but for customers in areas outside of our jurisdiction, we will introduce them to our affiliated tuners and other tuners with whom we do business. However, please note that it may be difficult to find a tuner on remote islands or in remote mountainous areas.
In areas outside of our company's jurisdiction, the customer contracts directly with the tuner, but please understand that the customer's name, address, and telephone number will be provided to the tuner in order for the tuner to contact the customer directly.Please understand that we will provide your name, address and telephone number to the tuner in order to contact you directly.
However, we cannot be held responsible for any damages incurred by the customer due to the intentional or negligent conduct of the tuner.
5. Copyrights
The copyrights and portrait rights to the content of this site, including images, videos, and text, belong to our company and the production company.
Unauthorized use, copying, reprinting, modification, etc. of images, videos, text, etc. is strictly prohibited.