FAQ
What is the payment condition ?
Our basic payment terms for Repair-contract are the Advance Payment. At the completion of repairing work, we i […]
I’m looking for a repairing workshop of my electronic piano. Can you repair an electronic piano?
Unfortunately, we do not repair digital pianos, since we specialize in acoustic pianos.
I would like to know the detailed work process.
Regarding the overhaul procedure, please refer to the page below which introduces the process with photos. Ple […]
There is a very old and rare piano. I was refused for repairing work by other companies. Is it possible to repair at TOYO Piano?
It will be repaired in most cases. We have enough and various experience in repairing pianos as well, since we […]
Can I request to modify an old piano to add a slow-closing function of the keyboard lid?
Yes, most pianos can. We have various options available. However, depending on the shape and type of the piano […]
I would like to change the color of piano when it is renovated. Is that possible?
Yes. It is possible. We will repaint it to the color of your choice. In addition to white and black, it is pos […]
I would like to request an estimate first. Is it free?
Yes. Please feel free to contact us.
Is it possible to request repair of a small number of pianos, not a full container shipment?
Of course it is fine. We have received many requests for piano repair of small numbers as well as from individ […]
What transportation is available from my country to Toyo Piano factory? Also, who will pay for shipping costs?
Normally the transportation of pianos is made by a FCL or LCL ocean-shipment. In case of a small number of pia […]
Where is TOYO Piano’s repair factory?
We privide our repairing service at two locations: our Japan headquarters factory (Iwata City, Shizuoka Prefec […]