ピアノ修理サービスお客様からのお声（アンケート集計結果） | Comprehensive piano company Toyo Piano Japan

PIANO REPAIR CUSTOMER TESTIMONIALS

We are committed to further improving the quality of our services by disclosing the statistical results of the questionnaires answered by our customers.

[Question]

How did you feel when you saw the exterior of the piano after the repair?

Finished product is very beautiful
Beautiful finish

83％
17％

Total100％

usually
The finished product is dirty.
Finish is very dirty.
I don’t know.
non-response

0%
0%
0%
0%
0%

Our staff Junji Mori

Almost all customers said the exterior finish was very clean or beautiful!

[Question]

How was the tone and touch of the piano after repair?

Total92％

Very good
good

31%
61%

usually
bad
Very bad
I don’t know.
non-response

8%
0%
0%
0%
0%

Our staff Junji Mori

About 90% of customers reported that the tone and touch of the piano after repair was good or very good.

[Question]

Why did you choose us to repair your piano?

Our staff Junji Mori

Half of the respondents felt comfortable with Toyo Piano or the person in charge and requested repairs from us!

[Question]

How was the staff response?

Total100％

perfect
very good

33%
50%

good
usually
bad
Very bad
I don’t know.
non-response

4％
13％
０％
０％
０％
０％

Our staff Junji Mori

More than 80% of our customers responded that our staff was good or better!

*This survey was conducted on customers who sold directly from our directly managed piano select stores.
The period covered will be pianos shipped by us during the one-year period from April 2020 to March 2021.

VOICE

Customer TestimonialsI wanted to please you more…

“Is the customer satisfied with the piano after the repair…?”
We conducted a survey to find out what our customers really think and to make them even more satisfied than they are now.
The results of the survey as well as live messages from our customers are posted here.

We believe that our true purpose is not merely to complete piano repairs, but to enrich the piano life of those who use our pianos by repairing them.

Japan(Mr. H)

Thank you very much for your excellent work. Since the next generation is not up to the point of playing, I sometimes do exercises for my head and fingers by myself.

Japan(Mr. S)

They gave us appropriate advice on the details of the repair and responded carefully to our inquiries, allowing us to leave the repair work to them with peace of mind. We were also introduced to a tuner, who was able to tune the piano promptly after it was delivered.

Japan(Ms. K)

The other tuner strongly recommended that I buy a new piano, but I loved the sound and color of this piano, so I am very happy that you were able to bring it back to life so beautifully. I will take good care of it.

Japan(Ms. N)

They gave us several plans and consulted with us about insulators, so we were able to make a safe choice. I was surprised that the chair was sent back to you for repair at the same time, but it was sent back as it was due to a mistake.
I was surprised that the chair was sent back as it was by mistake. I was a little disappointed.
I am sorry that I received a new one. I wish I had noticed this when I received the plan.
The piano was bought secondhand when I was a child and now it is as good as new again and my 4 and 1 year old daughters are touching it. I am very happy. I hope they will take good care of it in the future.